Privacy Policy

This Privacy Policy describes how Indiex("we", "us", "our") collects, uses, and shares information when you use the Aesti mobile application ("App", bundle ID: app.indiex.surgio). We are committed to protecting your privacy and handling your data with transparency and care.

1. Information We Collect

1.1 Information You Provide

Account Information: Email address and profile data when you sign in (via Apple, Google, or email authentication).
Face Images: Photographs you upload or capture within the App for analysis. These images are processed to provide face scoring and aesthetic analysis.
Communications: Messages or feedback you send to our support team.

1.2 Information Collected Automatically

Device Information: Device model, operating system version, unique device identifiers, and mobile network information.
Usage Data: Features used, screens viewed, session duration, and interaction patterns within the App.
Crash Reports: Technical data related to App crashes or errors to help us improve stability.
Analytics: Aggregated and anonymized usage statistics collected via Firebase Analytics.

1.3 Payment Information

All payment transactions are processed directly by Apple App Store or Google Play. We do not collect or store your credit card or banking information. We receive only purchase confirmation details (subscription status, entitlement level) from these platforms.

2. How We Use Your Information

We use the collected information to:

Provide, operate, and improve the App's features and services.
Perform AI-powered face analysis and generate aesthetic scores and simulations.
Authenticate your identity and manage your account.
Process and fulfill in-app purchase entitlements via RevenueCat and the respective App Stores.
Send you important notifications about the App (e.g., updates, policy changes) — not marketing emails without your consent.
Analyze usage patterns to optimize performance and user experience.
Detect, prevent, and address fraud or security issues.
Comply with applicable legal obligations.

3. Face Data and Sensitive Information

Aesti processes facial images to deliver its core functionality. We treat this data with the highest level of care:

Face images are processed on our secure servers solely to generate analysis results; they are not used for training AI models without your explicit consent.
We do not sell, rent, or share your facial images with third parties for advertising or commercial purposes.
Analysis results (scores, measurements) may be stored in your user account to enable history and progress tracking features.
You may request deletion of your face data and analysis history at any time by contacting us or using the in-app data deletion feature.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Trusted third-party providers that help us operate the App, including:

Google Firebase — Authentication, database, analytics, crash reporting, and cloud storage.
RevenueCat — Subscription management and in-app purchase tracking.
Apple / Google — App distribution and payment processing.

All service providers are contractually required to protect your data and use it only as directed by us.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Indiex, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via the App or email before your data becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide our services. You may request deletion of your account and associated data at any time by contacting aiandthehuman@gmail.com. Upon deletion request:

Account data is deleted within 30 days of the request.
Anonymized aggregated analytics may be retained for product improvement.
Legal obligations may require us to retain certain records for longer periods.

6. Security

We implement industry-standard security measures to protect your information, including:

Encryption in transit (HTTPS/TLS) and at rest.
Firebase security rules restricting access to user data.
Regular security reviews of our infrastructure and processes.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Children's Privacy

The App is not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will promptly delete it. If you believe we have collected data from a child, please contact us immediately.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion:Request deletion of your personal data ("right to be forgotten").
Portability: Request a copy of your data in a machine-readable format.
Opt-out: Opt out of non-essential analytics by adjusting your device privacy settings or contacting us.

To exercise any of these rights, contact us at aiandthehuman@gmail.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, where our servers and service providers are located. By using the App, you consent to these transfers. We ensure adequate safeguards are in place in accordance with applicable data protection laws.

10. Third-Party Links

The App may contain links to third-party websites or services (e.g., App Store product pages). This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where required, via in-app notification or email. Your continued use of the App after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us:

Indiex — Aesti Support

Email: aiandthehuman@gmail.com

App: app.indiex.surgio

Website: indiex.app